Member Support Assistant (Part-Time Remote)

Who We Are:

Member Support Assistant (Part-Time Remote)

Who We Are:
IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy offers an innovative suite of on-campus and online experiences, providing growth opportunities for all student-athletes through:
Boarding school and camps, via a 600-acre state-of-the-art campus in Bradenton, Fla. (IMGAcademy.com
)
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance (IMGAcademy.com/Plus
)
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches (ncsasports.org
)

Our team has a deep appreciation for the transformative power of sports and holistic personal development. Our leadership is actively investing in the growth of the organization. We continue to broaden and deepen our technology platform and team in pursuit of our vision for empowering youth sports and the path-to-college for student-athletes.

IMG Academy is part of the Endeavor family of companies (NYSE:EDR).

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

What You’ll Do:
A Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.

Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
Two to three hours of phone interaction with NCSA members per day
Two to three hours of email interaction with NCSA members per day
Coach NCSA student-athletes/families as needed
Answer questions regarding recruiting related questions
Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
Provide a world class customer service experience to any and all NCSA clients
Other responsibilities as assigned

You Have These:
Ideal candidates have played or coached high school or collegiate sports
World class customer service skills
Organized and detail oriented
Strong work ethic with team player mentality
Professional, friendly phone demeanor
Excellent conversational skills
Proficiency with Microsoft Word, Excel and Outlook
Excellent writing skills
Passionate about college athletics
Goal oriented with a desire to succeed
Weeknight and weekend availability required, 25-29 hours per week

Schedule/Compensation:
Ideally 2pm-8pm M-Th CST / 12pm – 6pm PST
6 Weekend Hours (Saturday & Sunday)
Hourly Rate: $15.00/hour

How we work:
Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. Where and how we work has changed over the years, but our ability to collaborate and achieve great things together remains the same. At NCSA, we celebrate each win and find creative ways to keep our competitive edge at work. Whether it’s a virtual fitness challenge, team huddle or gathering, we’ll provide the experiences to help you feel connected – even when you work from home.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:
https://www.ncsasports.org/who-is-ncsa

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.